Effective Date  September 10 2026

This Shipping Policy explains where Lumina Lighting ships, how orders are processed, which shipping charges apply, and how to report delivery problems. It applies to purchases made directly through luminalighting.com or directly from Lumina Lighting Inc. ("Lumina Lighting," "we," "us," or "our"). Purchases made through a marketplace, dealer, distributor, or other third-party seller are subject to that seller's shipping policies.

Quick Facts

Shipping Area

We currently ship to addresses within the 50 United States. Orders are generally shipped from our warehouse in Southern California, although some products may ship from another available fulfillment location.

Orders to Alaska and Hawaii do not qualify for free shipping and may be subject to additional carrier, product-size, or service restrictions. Applicable shipping charges will be displayed at checkout or provided by Lumina Lighting before fulfillment.

Orders to P.O. boxes and APO/FPO addresses may be limited by carrier, product size, weight, or service availability. Contact us before ordering if special arrangements may be required.

We do not currently ship internationally or to Puerto Rico or other U.S. territories.

Free Standard Shipping

Orders with an eligible merchandise subtotal of $99 or more qualify for free standard ground shipping to addresses within the contiguous United States. Eligibility is calculated after discounts and before taxes and shipping charges.

Free shipping does not apply to Alaska, Hawaii, Puerto Rico, U.S. territories, expedited services, freight shipments, oversized items, or specially quoted shipments unless expressly stated at checkout. Orders below $99 and other orders that do not qualify for free shipping are charged the amount displayed at checkout or provided in an approved shipping quote.

Order Processing

Most in-stock orders are processed within 1 to 3 business days. Business days are Monday through Friday, excluding federal holidays and company closures. Processing time begins after payment authorization and any required order verification are completed.

Processing time is separate from carrier transit time. Orders placed on weekends or holidays begin processing on the next business day. High order volume, inventory availability, product configuration, payment review, or address verification may require additional processing time.

Backorders and Unavailable Products

If a product becomes unavailable after an order is placed, Lumina Lighting may contact the customer with an updated estimated shipping date, offer an available alternative, or cancel and refund the unavailable item.

Orders containing both available and backordered products may be held until all products are available or shipped separately at our discretion. Customers will not be charged additional standard shipping solely because Lumina Lighting divides an order into multiple shipments.

Tracking and Multiple Shipments

When tracking information is available, it will be sent to the email address provided with the order. Tracking may take up to 24 hours to become active after the carrier receives the shipment.

An order may arrive in more than one package or on different delivery dates. Each package may have a separate tracking number. Customers will not be charged additional standard shipping solely because Lumina Lighting divides an order into multiple shipments.

Estimated Delivery Times

Estimated transit times begin after the order is processed and transferred to the carrier. Delivery dates and transit times shown at checkout, in an order confirmation, or in tracking information are estimates and are not guaranteed unless Lumina Lighting expressly agrees otherwise in writing.

Carrier delays caused by weather, peak-season volume, service interruptions, natural disasters, incorrect addresses, transportation disruptions, or other circumstances outside our reasonable control may affect delivery.

Wait until all products have arrived and have been inspected before scheduling installers, electricians, landscapers, or other contractors. To the extent permitted by law, Lumina Lighting is not responsible for labor charges, missed appointments, project delays, or related expenses caused by shipping or delivery delays.

Signature Confirmation

Customers may request signature confirmation before an order ships. An additional charge may apply.

Lumina Lighting requires signature confirmation for orders with a merchandise subtotal of more than $500, calculated after discounts and before taxes and shipping charges. The customer is responsible for ensuring that an authorized person is available to receive the shipment.

If no one is available to sign, the carrier may attempt redelivery or hold the package at an authorized pickup location. Contact Lumina Lighting before shipment if assistance with delivery arrangements is needed. We cannot guarantee that changes can be made after an order ships.

Carriers

We may ship through UPS, USPS, FedEx, a freight carrier, or another suitable carrier. Unless a specific service is agreed to in writing, Lumina Lighting selects the carrier and service based on the destination, package size and weight, cost, and service availability.

Expedited Shipping

Expedited shipping may be available for eligible products and destinations for an additional charge. Expedited shipping affects carrier transit time only and does not necessarily shorten order processing time. Customers requesting expedited or same-day shipping should contact Lumina Lighting before placing the order or immediately after the order is submitted. Additional shipping charges will apply. The cutoff time for requesting same-day shipment is 2:00 p.m. Pacific Time on business days. An eligible order placed through our website or by phone before the cutoff may ship on the same business day if the product is in stock, payment and address verification are completed, and the selected carrier service is available. Orders placed after the cutoff, on weekends, on federal holidays, or during company closures will be processed on the next business day. Same-day shipment means that Lumina Lighting will use commercially reasonable efforts to transfer the package to the carrier on the same business day. It does not mean same-day delivery and is not guaranteed. Oversized products, freight shipments, backordered products, special-order products, custom-configured products, and orders requiring additional verification may not qualify. Expedited service is not available for every product, destination, P.O. box, APO/FPO address, or oversized shipment. Expedited shipping charges are nonrefundable unless the delay was caused by a confirmed Lumina Lighting error, Lumina Lighting expressly approves a refund, or a refund is otherwise required by applicable law.

Local Pickup

Customers in the Southern California area may request pickup from our warehouse. Local pickup is available by prior confirmation only. Do not travel to the warehouse until Lumina Lighting confirms that the order is ready.

Pickup hours are Monday through Friday, 9:30 a.m. to 3:30 p.m. Pacific Time, excluding federal holidays and company closures.

Pickup location:

Lumina Lighting Inc.

1962 W Holt Avenue

Pomona, CA 91768

The person collecting the order may be required to present the order confirmation and a valid photo ID. Contact us before pickup if another person will collect the order.

Freight Shipments

Orders containing oversized or heavy products, orders with a combined weight of more than 150 pounds, or orders requiring palletized transportation may be shipped by freight instead of standard parcel service.

Freight charges and delivery requirements will be displayed at checkout or provided by a Lumina Lighting representative before fulfillment. Additional services requested by the customer, including liftgate service, limited-access delivery, redelivery, storage, or address changes, may result in additional charges.

For customer-preference returns involving freight shipments, the customer is responsible for original freight charges and return transportation costs. If a return is required because of a confirmed Lumina Lighting error or shipping damage, shipping responsibility is determined under our Return and Refund Policy.

Address Changes and Package Intercepts

Review the shipping address carefully before submitting an order and contact us immediately if a correction is needed.

We cannot guarantee an address change or cancellation after an order enters processing or ships. Carrier address corrections, package intercepts, refused deliveries, or reshipments may be subject to additional charges. Subject to applicable law, the customer is responsible for additional shipping costs resulting from an incorrect or incomplete address provided with the order.

Delivery and Inspection

Inspect every package promptly after delivery. Report an incorrect item, missing item or essential component, visible shipping damage, concealed shipping damage, or an apparent defect at delivery within 7 calendar days after delivery.

Keep the product, original packaging, shipping carton, packing materials, shipping label, and all contents until the claim is resolved. We may request photographs or video of the package, label, product, and damage.

Do not install a visibly damaged product. Installing, modifying, or discarding a damaged product before Lumina Lighting can evaluate it may affect our ability to verify the claim. Prompt reporting helps us document the condition and, when applicable, submit a carrier claim. Failure to report within 7 days does not limit any right or remedy that cannot legally be waived.

Confirmed incorrect, missing, damaged, or defective products are handled under the Lumina Lighting Return and Refund Policy or Limited Product Warranty, as applicable.

Lost or Missing Packages

If tracking shows a package as delivered but it cannot be located, check the delivery area, household members, neighbors, building management, and any carrier delivery photograph. Then contact the carrier and Lumina Lighting promptly.

Lumina Lighting may open a carrier investigation before approving a replacement or refund. Claims are evaluated based on tracking information, delivery confirmation, carrier findings, the information provided by the customer, and applicable law. The customer may be required to cooperate with the investigation and provide requested documentation.

Refused and Undeliverable Shipments

If a shipment is refused or returned because of an incorrect or incomplete address, failed delivery attempts, or failure to retrieve the package, the order will be handled under the Lumina Lighting Return and Refund Policy. Actual outbound and return shipping charges may be deducted from an approved refund to the extent permitted by law.

A refusal caused by confirmed shipping damage should be reported to Lumina Lighting promptly and will not be treated as a customer-preference return.

Changes to This Policy

Lumina Lighting may update this Shipping Policy from time to time. Changes apply prospectively from the effective date shown at the top of the revised policy and do not alter the shipping terms applicable to an order already placed, except as required by law or agreed with the customer.

Contact Us

For shipping assistance, contact Lumina Lighting and include the order number. Do not return products to the address below without prior authorization and return instructions. The authorized return address may differ from our business address.

Lumina Lighting Inc.

1962 W Holt Avenue

Pomona, CA 91768

Email:  support@luminalighting.com

Phone:  (909) 622-8688

Website:  www.luminalighting.com