Effective Date  September 10 2026

We want customers to be confident in their purchases. This policy explains when products purchased directly from Lumina Lighting may be returned, which charges are refundable, and how incorrect, missing, damaged, or defective products are handled.

This policy applies only to purchases made directly through luminalighting.com or directly from Lumina Lighting Inc. Purchases made through another marketplace, dealer, distributor, or third-party seller are subject to that seller's return and refund rules. Eligible Lumina Lighting products may still be covered by the applicable Lumina Lighting Limited Product Warranty.

Quick Facts

Thirty Day Return Period

To request an ordinary return, contact Lumina Lighting and obtain a Return Merchandise Authorization number within 30 calendar days after the product is delivered. Once issued, the RMA is valid for 10 calendar days unless Lumina Lighting extends it in writing. The authorized return must be delivered to the carrier within that period.

To qualify for an ordinary return, the product must be:

·    New and unused

·    Never installed, wired, assembled, programmed, modified, or placed in the ground

·    In resalable condition

·    Returned in its original packaging when reasonably available

·    Complete with all components, hardware, manuals, labels, and accessories

Products showing installation marks, cut or stripped wires, dirt, scratches, corrosion, modification, missing essential parts, or other evidence of use are not considered new and unused.

Return Authorization

Contact Lumina Lighting through the Contact Us page or at support@luminalighting.com before returning any product. Provide the order number, product name or SKU, quantity, reason for the request, and any requested photographs or other supporting information.

If the return is authorized, Lumina Lighting will provide an RMA number and return instructions. Include the RMA number with the return and display it as instructed. Packages sent without prior authorization may be refused, returned to the sender, or delayed. Issuance of an RMA does not guarantee a refund, exchange, or replacement; every returned product remains subject to inspection and the terms of this policy.

Customer Preference Returns

A customer-preference return includes a change of mind, ordering the wrong item, color or size preference, project cancellation, refusal of delivery, or another reason not caused by Lumina Lighting's error or a qualifying product defect.

For a customer-preference return:

·    The customer is responsible for return shipping

·    Original shipping charges are not refundable

·    Expedited or special-handling charges are not refundable

·    The customer bears the risk of loss or damage during return transit

Use a trackable shipping service and insure the shipment for its value. Lumina Lighting is not responsible for a return that is lost or damaged before it reaches our facility.

No restocking fee applies when an eligible product is returned complete and in completely new, unused, and resalable condition within the required period. If an otherwise eligible return has damaged or missing nonessential packaging, requires repackaging, or has another condition that reasonably reduces its resale value, Lumina Lighting may deduct a restocking fee of up to 20 percent of the product price. The deduction will reflect the condition found during inspection. A product that has been installed, used, materially modified, damaged, or returned without essential components may be refused.

All returned products are inspected and, when appropriate, tested before a refund is approved. When a restocking fee applies, it is intended to reflect the reasonable costs of inspection, testing, repackaging, replacing missing or damaged packaging, and any reduction in the product's resale value. Lumina Lighting will not charge a restocking fee solely for the ordinary inspection of an eligible product returned in completely new, unused, complete, and resalable condition.

Incorrect Missing Damaged or Defective Products

Please inspect the order promptly after delivery. Report an incorrect product, missing item or essential component, or visible shipping damage within 7 calendar days after delivery and retain the product, shipping carton, labels, and packaging. Prompt reporting helps us verify the condition and, when applicable, submit a carrier claim. Failure to report within 7 days does not limit any right or remedy that cannot legally be waived.

If Lumina Lighting confirms that it shipped the wrong product, an item or essential component was missing, the product was damaged during shipping, or the product had a qualifying defect at delivery, Lumina Lighting may, as appropriate, correct the order, provide the missing item or component, replace the affected product or component, or issue a refund. Lumina Lighting will cover reasonable standard return and replacement shipping for confirmed claims within the contiguous United States.

A product that develops a qualifying defect after installation or use is handled under the Lumina Lighting Limited Product Warranty, not as an ordinary return.

Installed and Used Products

Once a product has been installed or used, it cannot be returned because of a change of mind, appearance or color preference, ordering error, installation difficulty, or incompatibility that reasonably should have been confirmed before installation. An installed or used product with a qualifying defect may be repaired or replaced under the Lumina Lighting Limited Product Warranty.

Replaceable LED Bulbs

Replaceable LED bulbs are not eligible for ordinary returns or refunds. If a replaceable LED bulb develops a qualifying defect within one year after the original purchase date, Lumina Lighting may provide a warranty replacement in accordance with the Lumina Lighting Limited Product Warranty. This restriction does not limit any right or remedy that cannot legally be waived.

Nonreturnable Items

Unless required by law or approved in writing by Lumina Lighting, the following items are not eligible for ordinary return or refund:

·    Installed, used, materially modified, abused, or customer-damaged products

·    Products with cut, stripped, spliced, or otherwise altered wire

·    Special-order, made-to-order, or custom-configured products received as ordered

·    Replaceable LED bulbs, except for qualifying warranty replacements

·    Gift cards

·    Products marked Final Sale

·    Clearance or open-box products identified as nonreturnable before purchase

·    Products missing essential components, hardware, or accessories

·    Products for which the return request was made more than 30 calendar days after delivery

·    Products shipped after the applicable RMA expired

Exchanges

For customer-preference exchanges, the original product is processed as a return and the desired product is processed as a separate new purchase. The customer is responsible for return shipping, shipping charges for the new order, and any difference in price. The original return will be refunded separately after inspection.

If an exchange is required because Lumina Lighting shipped the wrong product or because of another confirmed Lumina Lighting error, we will cover reasonable standard return and replacement shipping within the contiguous United States.

Replacements

Lumina Lighting may approve a replacement when it confirms that:

·    Lumina Lighting shipped an incorrect product

·    An item or essential component was missing from the shipment

·    A product was damaged during shipping

·    A product has a defect covered by the Lumina Lighting Limited Product Warranty

Prior authorization is required. Lumina Lighting may request proof of purchase, photographs, video, troubleshooting information, return of the affected product, or other information reasonably needed to evaluate the claim.

Lumina Lighting may replace only the affected product or defective component when that remedy reasonably resolves the reported issue. Replacement of one component does not require replacement of an entire kit, set, or lighting system.

When reasonably available, the replacement will be the same model, color, and configuration as the original product. If the original product is unavailable or discontinued, Lumina Lighting may provide a current or comparable product of similar function and value. A comparable replacement may differ in appearance, finish, dimensions, specifications, connector design, or light output. An exact match with previously installed products cannot be guaranteed.

For a confirmed incorrect, missing, shipping-damaged, or defective product reported within the initial 7-day inspection period, Lumina Lighting will cover reasonable standard return and replacement shipping within the contiguous United States. For qualifying defects reported after that period, eligibility and shipping responsibility are determined under the Lumina Lighting Limited Product Warranty.

If Lumina Lighting requires the original product to be returned, the replacement will generally be shipped after the return is received and inspected. Lumina Lighting may approve another arrangement at its discretion. Products returned without prior authorization may be refused.

A replacement does not restart or extend the original 30-day return period. A warranty replacement is covered for the longer of the remaining portion of the original warranty period or 90 days after delivery of the replacement.

A warranty replacement does not create a new 30-day return period or an independent right to a cash refund. Any qualifying defect in a replacement product will be handled under the Lumina Lighting Limited Product Warranty, subject to applicable law.

Refunds

Authorized returns are generally inspected within 3 to 5 business days after receipt. After inspection, Lumina Lighting will notify the customer whether the refund is approved, reduced, or denied and, when applicable, explain any deduction.

Approved refunds are generally issued within 3 to 5 business days after approval to the original payment method. The customer's bank, card issuer, or payment provider may require additional time to post the credit. If the original payment method is no longer available, Lumina Lighting may issue the refund through another lawful method.

An approved refund includes the eligible product purchase price and applicable sales tax. Original shipping, expedited shipping, special-handling charges, and return shipping are not refunded for customer-preference returns. Any authorized restocking deduction or reasonable deduction for missing nonessential items will be reflected in the refund.

Order Cancellations

Contact Lumina Lighting promptly to request cancellation. An order may be canceled only before it enters fulfillment or ships. We cannot guarantee that a cancellation request will be completed. Once an order has shipped, it must follow this return process. Refusal of delivery for a customer-preference reason is treated as a customer-preference return, and applicable shipping charges may be deducted from the refund.

Abuse and Fraud Prevention

Lumina Lighting may refuse a return, exchange, replacement, or refund when there is evidence of fraud, return abuse, unauthorized alteration, substitution of a different product, removal or alteration of identifying information, or failure to comply with this policy. This provision does not limit any right or remedy that cannot legally be waived.

Rights Under Applicable Law

This policy is intended to supplement, not replace, rights and remedies provided by applicable law. If any part of this policy conflicts with a nonwaivable legal requirement, that requirement controls. Nothing in this policy limits remedies available for products that are defective, misdescribed, unsafe, or otherwise subject to rights that cannot legally be waived.

Contact Us

Do not send a product to the address below without prior authorization and return instructions.

Lumina Lighting Inc.

Attn: Returns 

1962 W Holt Avenue

Pomona, CA 91768

Email:  support@luminalighting.com

Phone:  (909) 622-8688

Website:  www.luminalighting.com