Shipping Policy

1. Fulfillment and Shipping

Our company, Lumina Lighting, is committed to ensuring a seamless shopping experience for our valued customers. This shipping policy outlines the procedures and terms related to order fulfillment and shipping.

1.1 Fulfillment Speeds

We strive to process and ship orders promptly. Here are the key details:

• Shipping Time: All orders placed before 2:00 PM (local time) on business days will be shipped within 1-2 business of the day of purchase.
• Shipping Location: Currently we operate a single shipping location in the United States:
• Southern California
• Located at 1962 West Holt Ave

1.2 Shipping Options

We offer various shipping methods to cater to your needs:

• Standard Shipping: Our standard shipping service delivers orders within the continental US (48 contiguous states). Delivery times vary based on location.

1.3 International Orders

• International: Currently, Lumina Lighting DOES NOT ship internationally.

1.4 Shipping Costs

• Free Ground Shipping: We offer free ground shipping within the continental US (lower 48 states) for orders over $99 (some exclusions apply).
• Expedited Shipping: Additional costs apply for expedited shipping.

2. Damages and Returns

• If there is a discrepancy caused by Lumina Lighting (e.g., wrong item, quantity, or defects), we cover shipping costs associated with order resolution.
• Shipping costs for exchanges due to accurate deliveries are the responsibility of the customer.

3. Unforeseen Delays

• While we strive for timely delivery, unforeseen delays (e.g., weather conditions) may hinder our ability to send packages on time.

Please note that by purchasing any item on www.luminalighting.com you agree to this policy. If you have any questions or need further clarification, feel free to contact our customer support through email at info@luminalighting.com. Thank you for choosing us!